About Shipping
We have established trusted partnerships with professional shipping companies to ensure that your packages are shipped to their destinations quickly and safely. We provide worldwide shipping, extending our excellent service to your doorstep.
The shipping companies we use include FedEx, DHL, UPS, EMS, USPS, POSTAL, and Epacket.
Here's what you need to understand about our shipping process:
1. Processing Time:
After completing the payment,, we need 1-3 business days to process the order.
2. Shipping Time:
Shipping time is about 5-15 business days, the specific time depends on your country / region. Please note that occasional flight delays or inclement weather may cause minor delays. In such cases, we appreciate your understanding.
3. Tracking:
Once your order is shipped, we'll send you an email notification with the tracking number. Tracking numbers are usually updated within 5 business days, varies on arrangement of an order. If it's been more than 7 days and you still haven't gotten a tracking number, please contact us to make a query. You can track your package online by visiting the corresponding shipping company's website. If no status is currently showing, please wait a few more days for updates.
4. Delivery:
The total delivery time = the processing time + the shipping time. After you submit your order, just wait patiently, everything will go according to the process, don’t worry.
Notices:
1. Accurate Shipping Information:
Please verify and confirm that all shipping information provided is accurate. Incorrect or incomplete addresses may obstruct the successful delivery of your order. Ensure to include the street address, house number, and, if applicable, the door tag number for apartment buildings.
2. Quality Control (QC) Requests:
If you need QC photos of your order, please contact us after placing your order and tell us your order number # so that we can send you QC photos or videos before shipment.
3. Customs Duties:
In rare instances, international customers may have to pay customs duties upon their package's arrival. This depends on your country's customs policy.
If you have any other questions or need help, please feel free to contact us. We are always here to help you.